Privacy Policy

Personal data that we process

PlanPine processes your personal information because you use our services and/or because you provide them to us yourself. Below you will find an overview of the personal data that we process:

- First and last name
- Address and place of residence
- Telephone number and e-mail address
- Postcode with house number

Special and / or sensitive personal data that we process

Our website and/or service does not intend to collect information about website visitors under the age of 16. Unless they have parental or guardian permission. However, we cannot verify whether a visitor is over 16 years of age. We encourage parents to be involved in their children's online activities in order to prevent the collection of information about children without parental consent. If you believe that we have collected personal information about a minor without that consent, please contact us at info@planpine.com and we will delete that information.

For what purpose and on what basis we process personal data

PlanPine processes your personal data for the following purposes:
- Handling your payment
- Sending our newsletter and / or advertising brochure
- To inform you about changes to our services and products
- To deliver goods and services to you

Automated decision making

Automated decision-making PlanPine does not make decisions on the basis of automated processing on matters that may have (significant) consequences for individuals. These are decisions that are made by computer programs or systems without a human being (for example, a PlanPine employee) being involved. PlanPine uses the following computer programs or systems: Google Analytics.

How long we keep personal data

PlanPine does not retain your personal information longer than is strictly necessary to achieve the purposes for which your information is collected. Sharing of personal data with third parties PlanPine shares your personal data with various third parties if this is necessary for the execution of the agreement and to comply with a possible legal obligation. With companies that process your data on our behalf, we conclude a processor agreement to ensure the same level of security and confidentiality of your data. PlanPine remains responsible for these processing operations. In addition PlanPine provides your personal data to other third parties. We will only do this with your explicit permission

Cookies, or comparable techniques, that we use

PlanPine only uses technical and functional cookies. And analytical cookies that do not infringe your privacy. A cookie is a small text file that is stored on your computer, tablet or smartphone the first time you visit this website. The cookies we use are necessary for the technical functioning of the website and for your ease of use. They ensure that the website works properly and remember, for example, your preferred settings. They also enable us to optimise our website. You can unsubscribe from cookies by setting your Internet browser in such a way that it no longer stores cookies. In addition, you can also delete all information previously stored via your browser's settings

View, adjust or delete data

You have the right to access, correct or delete your personal data. You can do this yourself via the personal settings of your account. In addition, you have the right to withdraw your possible consent to the data processing or to object to the processing of your personal data by our company and you have the right to data transfer. This means that you can submit a request to us to send the personal data that we hold about you in a computer file to you or another organisation mentioned by you. If you wish to exercise your right of objection and/or right to data transfer or if you have any other questions/remarks regarding the data processing, please send a specified request to info@planpine.com. To ensure that the request for inspection has been made by you, we ask you to enclose a copy of your proof of identity with the request. In this copy, make your passport photo, MRZ (machine readable zone, the strip with numbers at the bottom of the passport), passport number and Burgerservicenummer (BSN) black. This is to protect your privacy. PlanPine will respond to your request as soon as possible, but in any case within four weeks

How we protect personal data

PlanPine takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure and unauthorized modification. If you have the impression that your information is not properly secured or there are indications of misuse, please contact our customer service or at info@planpine.com.